Frequently Asked Questions

Frequently Asked Questions

💡 1. What type of hair do you sell?

KIWI® offers a range of 100% human hair and synthetic hair products, including bundles, bulk braiding hair, crochet hair, closures, frontals, and wigs. Hair grade, processing, fiber type, and color treatment vary by product, so please check the individual product page for exact specifications.

💡 2. How long does KIWI® human hair last?

Longevity varies by product, installation, frequency of wear, styling, and care. Gentle washing, proper detangling, moderate heat, and protecting the hair at night can help maintain its appearance. Please follow the care guidance on the individual product page.

💡 3. Can I bleach or dye the hair?

We generally do not recommend dyeing or bleaching our hair products. For certain natural-color human hair products, a minor color adjustment to a similar or darker shade may be possible. Always perform a strand test first and consult a professional stylist. Results are not guaranteed. Synthetic hair and pre-colored or lightened hair should not be assumed suitable for chemical processing.

💡 4. How many bundles do I need for a full head?

  • 8"–14" → 2–3 bundles
  • 16"–22" → 3–4 bundles
  • 24"–30" → 4+ bundles
    Add a closure or frontal for a full protective style.

💡 5. How do I track my order?

Once your order ships, you will receive an email with the tracking number. You can also log in to your account on our website to check order status anytime.

💡 6. Do you ship internationally?

Yes, we ship internationally. Shipping availability, fees, and delivery times vary depending on the destination and shipping method available at checkout.

💡 7. What is your return & refund policy?

Return eligibility depends on the condition of the product and our current return policy. Products generally need to remain unused, unwashed, unaltered, and in their original condition. Please refer to our Return & Refund Policy for current terms and exclusions.

💡 8. Do you offer wholesale pricing for salons or resellers?

Yes! We welcome wholesale partnerships. Please email us at service@fullyrightonbeauty.com with your business name, location, and type of store to apply.

💡 9. How can I contact customer service?

  • For consumers: service@kiwihairbeauty.com
  • For wholesale/distributors: service@fullyrightonbeauty.com

💡 10. Do you offer military or senior discounts?

Yes! We proudly offer special discounts for active-duty military members, veterans, retired military personnel, and seniors aged 55 and older.

To receive your discount, please contact us before placing your order through our website live chat or by email. Our team will verify eligibility and provide a discount code for eligible purchases.

Please note that discounts may not be combined with other promotions, bundle deals, or sale items.